Booking patient transport (PTS)

 

To book transport you, or a nominated person on your behalf, will need to call the Patient Transport Advice Centre (PTAC) to book your transport.

 

Please contact PTAC as soon as you get your appointment. Before you ring please make sure you have a pen and paper, your NHS number and your appointment details available. If you don't know your NHS number, you can ask your GP surgery or a health professional who is treating you and they will be able to provide it to you.

 

Your telephone call will include a brief conversation to determine if you are eligible for transport and whether you have any specific needs for your journey. Patients will be assessed for each request as medical conditions change over time.

 

Your telephone call is confidential and if you need assistance with the call a nominated person is able make the call on your behalf.